Refund policy
At www.ceylonexoticgems.com we want you to be completely satisfied with your purchase. If you are not happy with your jewelry, please review our return policy below.
Eligibility for Returns:
- Timeframe: You may return items within 30 days of the delivery date.
- Condition: Items must be in their original condition, unworn, and with all tags and packaging intact.
- Exclusions: Customized or engraved items, as well as sale items, are final sale and not eligible for return.
Return Process:
- Initiate a Return: To start a return, please contact our customer service team at ceylonexoticgems@hotmail.com or +94777075326. Provide your order number and the reason for your return.
- Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.
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Packaging: Please securely package the item to prevent damage during shipping. Include a copy of your receipt or order confirmation.
Refunds:
Refunds will be processed within 5-7 business days after we receive your returned item.
The refund will be issued to the original payment method used for the purchase, minus the cost of return shipping.
Exchanges:
If you would like to exchange your item for a different one, please follow the return process and specify the item you wish to exchange for in your email.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions for a replacement or refund.
Customer Support:
If you have any questions or need assistance with your return, please reach out to us at ceylonexoticgems@hotmail.com or +94777075326 (on WhatsApp) We’re here to help!